Template text — not legal advice
This page ships with the boilerplate. Its sections are a starting structure, not a policy: the company details come from placeholders in src/lib/brand.ts, and the wording has been reviewed by nobody. Replace it, have a lawyer read it, and delete this notice before you take a payment or collect anyone's data.
1. Overview
What you sell and the one-sentence version of your refund stance. Payment providers read this page during onboarding, so it should be unambiguous.
2. Credit packs
What a purchase grants, whether it expires, and how a balance is consumed. The credit meter is resolved by key at runtime — see CREDIT_METER_KEY in src/server/billing/client.ts.
3. What is non-refundable
Be specific about the point at which value has been delivered and a refund is no longer available. Vagueness here produces disputes.
4. When we do refund
The cases you will honour — duplicate charges, failed delivery, a charge the account holder did not authorise — and any statutory rights that apply.
5. How to request a refund
The channel, what you need from the requester, and how long you take. Contact: [email protected].
6. Cancellation
How someone stops buying, closes their account, and what happens to an unused balance when they do.
7. Contact
[email protected] · +91 80884 90698